At Neel and Petals, we carefully check every product before dispatch and want you to be happy with your purchase. Please read our exchange policy carefully before placing an order.
Exchange Only – No Returns for Change of Mind
We do not accept returns or offer refunds for reasons such as change of mind, change of preference, or simply not liking the product after delivery.
Eligible products may, however, be exchanged within 7 days from the date of delivery, subject to the conditions mentioned below.
Eligibility for Exchange
To be eligible for an exchange:
- The exchange request must be raised within 7 days of delivery.
- The product must be unused, unworn, unwashed and in its original condition.
- All original tags, labels and packaging must be intact.
- The product must not have stains, perfume, makeup marks, damage or signs of use caused after delivery.
- Proof of purchase/order details must be provided.
Products returned without meeting these conditions may not be accepted for exchange.
Size or Product Exchange
If you wish to exchange an eligible product for another size or product, please contact us within 7 days of delivery.
Exchange will be subject to stock availability. If the requested size or product is unavailable, we will assist you with another available option of an equivalent value.
Any price difference for a higher-value replacement will need to be paid by the customer.
For exchanges requested due to size, preference or another reason not related to a defect or error from our side, shipping charges associated with sending the product back and dispatching the replacement may be borne by the customer.
Damaged, Defective or Wrong Product
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible and within 7 days of delivery.
Please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging, where relevant
- A brief description of the issue
We will review the concern and, once the claim is found to be valid, arrange the appropriate resolution. We aim to complete the resolution within 7 days from the date the concern is accepted as valid.
For a verified damaged, defective or incorrectly supplied product, Neel and Petals will bear the applicable return/replacement shipping cost.
Where replacement or exchange is not reasonably possible, the matter will be handled in accordance with applicable consumer law.
Handmade Products
Some Neel and Petals products are handmade or handcrafted. Minor variations in colour, print placement, pattern, texture or finish may naturally occur from one piece to another.
Such minor variations are part of the individual character of handmade products and will not ordinarily be considered defects.
Colour Variation
We make every effort to display product colours as accurately as possible. However, colours may appear slightly different depending on lighting, photography and individual screen settings.
Minor colour differences resulting from these factors will not normally qualify as a defect.
Exchange Approval
Please do not send any product back without first contacting us and receiving confirmation for the exchange.
Products sent to us without prior approval may not be accepted.
Once an exchange is approved, we will share the return instructions with you.
Inspection of Exchanged Products
All products received for exchange will undergo a quality check.
Neel and Petals reserves the right to decline an exchange if the returned product:
- Has been used, worn or washed
- Has been damaged after delivery
- Is missing tags or original packaging
- Is not in its original saleable condition
- Does not meet the conditions stated in this policy
Exchange Shipping
Please pack the product securely when returning it for exchange.
Neel and Petals will not be responsible for products lost or damaged during return transit where the return shipment has been arranged independently by the customer.
International Orders
For international orders, exchange requests must also be raised within 7 days of delivery.
For exchanges unrelated to a damaged, defective or incorrect product, international return and re-shipping charges, customs duties, taxes or other applicable charges will ordinarily be borne by the customer.
Please contact us before shipping an international order back to us.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been dispatched cannot normally be cancelled. Once delivered, the exchange conditions stated in this policy will apply.
How to Request an Exchange
To request an exchange or report a problem with your order, contact us at:
Email: support@neelandpetals.in
Please mention your order number and the reason for your exchange request.
Important Note
This policy applies to exchanges and change-of-mind requests offered by Neel and Petals and does not limit any rights or remedies available to consumers under applicable law.
Neel and Petals reserves the right to update this policy from time to time.