Last updated: August 2026
At Neel and Petals, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect when you visit or shop at neelandpetals.in, how we use it, when it may be shared, and the choices available to you.
1. Information We Collect
When you browse our website, place an order, create an account, contact us, or otherwise interact with Neel and Petals, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and purchase details
- Account information, if you create an account
- Information you provide through our Contact Us form
- IP address, browser information and certain technical information
- Information necessary to process payments and prevent fraud
We only seek to collect information that is reasonably necessary for operating our website, processing orders and providing our services.
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange delivery and shipping
- Send order confirmations and status updates
- Process payments
- Handle exchanges, complaints and customer-service requests
- Respond to enquiries submitted through our website
- Create and manage customer accounts
- Prevent fraud, misuse and unauthorised transactions
- Maintain business, accounting and transaction records
- Comply with applicable legal and regulatory requirements
- Improve the operation, security and customer experience of our website
Where consent is required for a particular use of personal information, we will seek that consent as applicable.
3. Payments
Online payments on our website may be processed through third-party payment service providers such as Razorpay.
When you make a payment, certain information required to complete or support the transaction may be shared with the payment provider. This may include your name, contact details, billing information, transaction amount and related payment information.
Neel and Petals does not ordinarily receive or store your complete card details, UPI credentials, banking password or other authentication credentials entered directly into the payment provider’s secure payment interface.
Payment providers process your information in accordance with their own privacy policies and applicable laws.
4. Order and Shipping Information
When you place an order, we collect the information necessary to fulfil and deliver your purchase.
Relevant information such as your name, delivery address, phone number and other shipping details may be shared with courier, logistics or delivery service providers solely to facilitate delivery, tracking, returns or exchanges.
5. Contact Forms and Customer Support
If you contact us through our website, email, WhatsApp or another customer-support channel, we may retain the information you provide so that we can respond to your enquiry and maintain a record of our communication where reasonably necessary.
Information submitted through the Contact Us form may include your name, email address and message.
6. Customer Accounts
If you create an account on our website, we may store information associated with your account, including your name, contact information, saved addresses and order history.
You are responsible for maintaining the confidentiality of your account credentials.
7. Cookies
Our website may use cookies and similar technologies necessary for website functionality and e-commerce features.
Cookies may be used to:
- Maintain your shopping cart
- Remember your session
- Enable account login
- Remember certain preferences
- Help maintain website security and functionality
Some cookies are necessary for the website and online store to function correctly.
Your browser may allow you to control or delete cookies. Disabling necessary cookies may affect certain features of the website.
8. Who We May Share Information With
We do not sell your personal information.
We may share information only where reasonably necessary with service providers involved in operating our business, including:
- Payment processors such as Razorpay
- Courier and logistics providers
- Website hosting and technical service providers
- Email and communication service providers
- WooCommerce and other website functionality providers, where applicable
- Professional advisers or authorities where required by law
These parties may process information only as necessary to provide their respective services or fulfil applicable legal obligations.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
- Processing and fulfilling orders
- Providing customer service
- Managing exchanges and disputes
- Maintaining financial and transaction records
- Preventing fraud
- Meeting tax, accounting, regulatory and other legal requirements
When information is no longer reasonably required, it may be deleted or anonymised, subject to applicable legal obligations.
10. Security of Your Information
We take reasonable administrative and technical measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Our website uses security measures including SSL encryption, and we use reputable third-party services for hosting and payment processing.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
11. Your Rights and Choices
Subject to applicable law, you may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request updating of your personal information
- Request deletion of eligible personal information
- Withdraw consent where processing is based on your consent
- Raise a concern regarding the way your personal information is handled
Some information may need to be retained where required for legal, accounting, regulatory, fraud-prevention or dispute-resolution purposes.
12. Marketing Communications
Where we offer promotional emails, messages or other direct marketing communications that require consent, you may choose whether to receive them.
You may withdraw your consent or unsubscribe from such communications at any time using the method provided in the communication or by contacting us.
Transactional messages relating to your orders, payments, delivery, account or customer-service requests are not considered promotional messages.
13. Third-Party Websites
Our website may contain links to third-party websites or services, including social-media and payment platforms.
Once you leave our website or interact directly with a third-party service, that provider’s own terms and privacy practices may apply. Neel and Petals is not responsible for the privacy practices of independent third-party websites.
14. International Customers
As Neel and Petals may accept orders from customers outside India, personal information may be processed or accessed by service providers located in India or other countries where necessary to process payments, fulfil orders or provide services.
Such processing will be subject to applicable legal requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, service providers or applicable legal requirements.
The latest version will be published on this page with an updated revision date.
16. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us at:
Neel and Petals
Email: support@neelandpetals.in
Website: neelandpetals.in
We will review privacy-related concerns and respond within a reasonable period in accordance with applicable requirements.