Last updated: August 2026
At Neel and Petals, we aim to pack and dispatch every order carefully and ensure that it reaches you safely. Please review the following shipping information before placing your order.
1. Shipping Within India
We deliver orders across serviceable locations in India.
Standard Shipping: ₹99 per order
Free Shipping: Available on orders above ₹1,999
The applicable shipping charge will be displayed at checkout after the delivery address has been entered.
2. Order Processing and Dispatch
Orders are processed after successful payment confirmation.
We make every effort to prepare and dispatch orders as soon as reasonably possible. Processing may take longer during:
- Sales and promotional periods
- Public holidays
- High-volume order periods
- Severe weather or local disruptions
- Other circumstances outside our reasonable control
Once your order has been dispatched, you may receive shipping or tracking information where tracking is available.
3. Estimated Delivery
Delivery time depends on the customer’s location, courier serviceability and other logistical factors.
Any delivery date or timeframe communicated by us or the courier is an estimate and should not be considered a guaranteed delivery date unless expressly stated otherwise.
Delays may occasionally occur because of courier operations, weather conditions, public holidays, remote locations, local restrictions or other circumstances beyond our reasonable control.
4. International Shipping
Neel and Petals accepts orders for delivery to selected international destinations.
International shipping charges shown at checkout apply to standard parcels.
Additional shipping charges may apply to:
- Unusually heavy orders
- Bulky parcels
- Remote delivery locations
- Destinations requiring special handling
If an additional shipping charge is required after an order is placed, we will contact you and obtain your approval before dispatch.
5. Customs Duties and Import Charges
International orders may be subject to customs duties, import taxes, local taxes, clearance fees or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, such destination-specific charges are not included in the product or shipping price and are the responsibility of the customer.
Neel and Petals does not control charges imposed by foreign customs or local authorities.
6. Order Tracking
Where tracking is available, tracking details may be shared with you after your order has been dispatched.
Please allow some time after receiving the tracking information for the courier’s system to update.
7. Delivery Address
Customers are responsible for providing a complete and accurate shipping address, postal code and contact numberwhen placing an order.
Please review your information carefully before completing checkout.
If you notice an error after placing an order, contact us as soon as possible at:
We will try to update the address if the order has not yet been dispatched, but address changes cannot be guaranteed once the parcel has entered the shipping network.
8. Failed or Unsuccessful Delivery
If delivery cannot be completed because of:
- An incorrect or incomplete address
- An incorrect contact number
- Refusal to accept the parcel
- Repeated unsuccessful delivery attempts
- Failure to collect the parcel where required
and the shipment is returned to us, additional shipping charges may apply if the customer requests re-dispatch.
9. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive a product different from what you ordered, please contact us within 7 days of delivery.
Please provide your:
- Order number
- Clear photographs of the product
- Photographs of the packaging, where relevant
- Brief description of the issue
If the concern is found to be valid, Neel and Petals will arrange the appropriate resolution in accordance with our Exchange & Returns Policy.
For a verified damaged, defective or incorrectly supplied product, Neel and Petals will bear the applicable replacement/return shipping charges.
10. Exchange Shipping
For eligible exchanges requested due to size, preference or another reason not caused by an error or defect on our part, the customer may be responsible for the applicable return and re-shipping charges.
Please do not send any product back without first contacting us and receiving exchange instructions.
For complete exchange conditions, please refer to our Exchange & Returns Policy.
11. Lost or Delayed Parcels
If your tracking information shows an unusual delay or you believe your shipment may have been lost, please contact us.
We will coordinate with the courier wherever reasonably possible to investigate the shipment.
Where a parcel is confirmed as lost in transit before successful delivery, we will determine the appropriate resolution based on the circumstances of the shipment.
12. Multiple Shipments
In certain circumstances, items from the same order may be dispatched separately.
Where this occurs, you may receive more than one parcel or tracking number. Unless otherwise communicated, you will not be charged an additional shipping fee solely because we choose to split an order into multiple shipments.
13. Shipping Restrictions
We reserve the right not to ship to a location where delivery is unavailable, restricted, unsafe or not reasonably serviceable by our courier partners.
If we are unable to fulfil a prepaid order because delivery to the supplied address is not reasonably possible, we will contact you regarding the available options.
14. Contact Us
For shipping-related questions, please contact:
Neel and Petals
Email: support@neelandpetals.in
Website: neelandpetals.in
Please include your order number when contacting us about an existing order.